Privacy Policy
Last updated: May 15, 2025
1. Introduction
FanPlay11 ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").
By accessing or using the Platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Platform.
2. Information We Collect
We may collect the following categories of information:
2.1 Information You Provide
- Account Information: Mobile number, name, email address (optional), date of birth
- Profile Information: Username and profile preferences
- Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App interactions, contest participation, team selections, in-app actions
- Log Data: IP address, access times, pages viewed, referring URLs
- Location Data: General location based on IP address (we do not collect GPS location)
3. How We Use Your Information
We use collected information for the following purposes:
- To create and manage your account
- To process contest entries and calculate leaderboard scores
- To verify your identity and prevent fraud
- To send transactional notifications (contest results, leaderboard updates)
- To improve the Platform's features and user experience
- To comply with legal obligations
- To detect and prevent bots, cheating, and abuse
- To deliver advertisements (third-party ad networks)
4. Advertising and Third-Party Ad Networks
FanPlay11 may use advertising as part of its business model. We work with third-party advertising networks who may collect information about your device and browsing behaviour to serve relevant advertisements.
These ad partners may use cookies, device identifiers, and similar technologies. Their data practices are governed by their own privacy policies. We encourage you to review the privacy policies of these partners.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Analytics Providers: To understand app usage patterns (anonymized/aggregated data)
- Ad Networks: Device information for advertisement delivery
- Legal Authorities: When required by law, court order, or government regulation
- Fraud Prevention: With parties that help us detect and prevent fraudulent activity
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/HTTPS), secure storage, and access controls. However, no transmission over the internet or electronic storage is 100% secure.
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at hi.fanplay11@gmail.com if you suspect unauthorized access.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide services.
You may request deletion of your account and associated data by contacting hi.fanplay11@gmail.com, subject to legal retention requirements.
8. Children's Privacy
FanPlay11 is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that a minor has provided personal information, we will promptly delete it.
9. Your Rights
Subject to applicable law, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with relevant data protection authorities
To exercise these rights, contact us at hi.fanplay11@gmail.com.
10. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience, analyse traffic, and serve relevant advertisements. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. Continued use of the Platform after changes are effective constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or requests, contact us at: